Last updated: September 2024
moor-heron ("we", "us", or "our") operates the moor-heron.com website. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our service.
Information We Collect
We collect several types of information for various purposes to provide and improve our service to you:
- Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include your name, email address, company name, and details about your fleet operations.
- Usage Data: We may collect information on how the service is accessed and used. This may include information such as your browser type, browser version, the pages of our service that you visit, the time and date of your visit, and other diagnostic data.
- Cookies and Tracking: We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
How We Use Your Information
We use the collected data for various purposes:
- To provide and maintain our service
- To notify you about changes to our service
- To provide customer support
- To gather analysis or valuable information so that we can improve our service
- To monitor the usage of our service
- To detect, prevent, and address technical issues
- To respond to your enquiries about our fuel efficiency services
Legal Basis for Processing
We process your personal information based on the following legal grounds:
- Consent: You have given consent for processing for specific purposes
- Contract: Processing is necessary for the performance of a contract with you
- Legitimate Interests: Processing is necessary for our legitimate interests, provided those interests are not overridden by your rights
- Legal Obligation: Processing is necessary to comply with applicable laws
Data Retention
We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Data Security
The security of your data is important to us. We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure.
Your Rights
Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have certain rights regarding your personal information:
- The right to access your personal information
- The right to request correction of inaccurate information
- The right to request deletion of your personal information in certain circumstances
- The right to lodge a complaint with the Office of the Australian Information Commissioner
Third-Party Services
We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analysing how our service is used. These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By mail: 47 Collins Street, Melbourne VIC 3000, Australia